FAQs & Policies

Shipping Policy

We aim to process and ship all orders within 2–4 business days. Once shipped, delivery times may vary based on your location and selected shipping method.

  • Domestic Shipping: Typically delivered within 3–7 business days after dispatch.

  • International Shipping: Delivery times vary and may be subject to customs fees or import duties (not included in your order total).

  • You will receive tracking information once your order has shipped.

If you experience any issues with shipping or delivery, please contact us at cypressapothecaryy@gmail.com.

Return & Refund Policy

Soaps & Body Care Products

Due to hygiene and safety reasons, all sales of soaps and body care items are final.

We do not accept returns or exchanges for these products. Please ensure your order is correct before placing it.

Exceptions:
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with:

  • Order number

  • Clear photo(s) of the item and packaging

  • Description of the issue

We’ll review your request and may issue a replacement or store credit.

Pinecone Pendants

Pinecone pendants are eligible for return within 30 days of purchase, if they are:

  • Unused and in original condition

  • Returned in original packaging

  • Accompanied by proof of purchase

Return Process:
Email cypressapothecaryy@gmail.com with your order number and reason for return. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Once the return is received and inspected, we will issue a refund to the original payment method (minus any original shipping charges, unless the return is due to our error).

Ingredients & Allergens

Our products are handcrafted with care using high-quality ingredients. However, please note:

  • Ingredients for each product are listed on the individual product pages.

  • Some products may contain essential oils, nuts, seeds, plant extracts, or natural colorants.

  • If you have allergies or skin sensitivities, please read ingredient labels carefully before use.

  • Always conduct a patch test on a small area of skin before using a new product.

We are not responsible for allergic reactions or sensitivities. If you are uncertain about any ingredient, please contact us before purchasing.

Questions?

If you have any questions about shipping, returns, or product ingredients, feel free to reach out to us at cypressapothecaryy@gmail.com. We’re here to help.